Introduction
List of Access Numbers
Download Dial-up Connection Kit

FAQ

  • General
  • Technical

    General

    Q1: Is there any special software or configuration I need to install in order to use this roaming service?

    A1: Yes, you have to download the required Dial-up Connection Kit to your computer before you leave Hong Kong. You can download from the Download Dial-up Connection Kit webpage, free of charge.

    Q2: How can I check the access number and charge of the country I am going to visit?

    A2: Our roaming coverage extends to over 150 countries and more than 15,000 locations. You can now enjoy local call access to the Internet in almost every major city around the world. To check the access number and charge of the country you are going to visit, simply download the required Dial-up Connection Kit , free of charge.

    Q3: How will I be billed when I use the roaming service?

    A3: Usage charges will be made subject to the number you have chosen. (HK$0.6 or HK$1.5 per minutes)

    Technical

    Q1:How can I use the roaming service in overseas countries?

    A1: It is very simple. If you bring along your notebook abroad, you only need to download the lastest dial-up connection kit to your notebook. After installing the access kit, you will find an icon in the short-cut menu, simply click the icon to enjoy the service.

    Q2:I have subscribed for the Internet roaming service, but I cannot send email when I was out of town, why?

    A2: For HGC Broad Band subscribers to check the email messages through our Internet roaming service, you need to have the following modifications before entering into HGC Broad Bandemail server:

    For Outlook Express
    1. Click "Tools" at menu bar, select "Accounts?.

    2. Click the tap "Mail" to highlight your email profile and click the "Properties" button.

    3. Click the tap "Server" and check the option "My server requires authentication" then click the "Settings" button.

    4. Select the option "Log on using Secure Password Authentication", enter your email account name and password at the corresponding spaces. Then click the "OK" button.

    5. Click the "Apply" button and the change will be effective immediately.

    6. Click the "Apply" button and the change will be effective immediately.

      Then click "OK" and "Close" button to close the dialogue box.

    7. You can check your mail box to retrieve and send mail.

    Q3: Why my browser tells me that I don't have authority to use the proxy server?

    A3: For roaming connection, there is no proxy service. Remember to disable proxy setting in your web browser. Then you can surf the net without any problems.

    Q4: My modem doesn't dial even though I am sure that the phone line is properly connected from the wall jack to my modem. The message on my screen says something about "No dial tone", why?

    A4: There are two major reasons:

    The jack of your phone cable is not suitable for modem connection. Buy a new phone cable that is suitable. Most phone cables suitable for fax machines will work with modems.

    Some phone systems, especially those at hotels, will give a voice signal to indicate that the modems don't recognise as a dialling tone. Solution:

    For Windows 95 / Windows 98 / Windows NT 4.0:

    Try to disable Wait for a dial tone before dialling.

    Go to My Computer => Dial-up networking.

    Click the roaming connection with right mouse button.

    Select Properties, Click Configure button.

    Select Connection tab.

    Clear the box Wait for dial tone before dialling.

    Click OK and OK again.

    Done!

    Q5: Why am I disconnected from the server shortly after dialling?

    A5: There are three major causes:

    Check if your login_id has been changed to your e-mail address. The correct login_id for roaming is always your e-mail address without the domain.

    A trick like adding a comma after the phone number may fix this problem.

    Your modem didn't initialize well. Try changing the Modem Init string to fix the problem.

    Q6: Will I have 28.8 or even 33.6 connection speed with Internet roaming?

    A6: Not all access points provide this high speed connection. Even if the modem of our access points provide this modem speed, the local phone system and the hotel PABX system will degrade the connection speed in many cases.

     


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